Telesales and call center technology includes software, dialers,
phone systems and many other devices. The right technology can
make your telesales or call center staff more productive and provides
better management information to help boost results.
For example, software-based progressive dialing calls the next
number at a pre-set interval (say 5 seconds) after each call is
completed. By automating and pacing dialing it can increase rep
productivity by as much as 33% over manual dialing. A predictive
dialing system anticipates busy signals, no-answers and answering
machines by dialing additional lines and can increase rep productivity
as much as 200% over manual dialing.
An inbound ACD (automatic call distributor) phone system automatically
answers calls and routes them to the next qualified available
representative. If none are available it plays a recorded message
and connects the call to music-on-hold. When a rep becomes available
it automatically transfers the call to them. ACD systems also
provide reports about how long calls waited, how many “abandon”
or hang-up while waiting and telephone rep productivity.
Whether it's software, a dialer, an inbound ACD phone system,
monitoring equipment or other call center technology, TeleSales
can refer you to the company that has the solution and a track
record of success.
To receive a referral based on your requirements, please complete
the request form. Also, feel free to give us a call to discuss
the ways that we may be able to assist your organization. Our
toll free number is 800-688-TELE (outside of North America call